Cleaning Prep

Tile, Grout, Upholstery & Carpet Cleaning Preparation:

Before we come to your home there are a few things that should be done to help us get your home sparkling clean in an efficient manner.
1.  Place all breakable items (flower pots, vases, glass topped tables, extremely valuable items and or broken furniture) in areas where we will not be cleaning carpet. Also nick-knacks, kids/animal toys, clothes and clutter should be removed from areas being cleaned.  We reserve the right to refuse to move some items if they are deemed too heavy, not sturdy or too valuable.  You do not have to have the rooms we are cleaning totally emptied of furniture.  We will gladly move, clean underneath, put back and then tab with plastic or Styrofoam all moved furniture.  We just do not want to harm your valuables or our well being.
2.  Carpets and upholstery should be vacuumed prior to us cleaning especially customers with pets.  Dry soil and animal hair/fur is easier to remove prior to cleaning.  The cleaning itself will remove hair and dust, pre-vacuuming helps to achieve the best results.
3.  Please pets in an area where we are not cleaning.  While cleaning carpets, tile, or furniture an exterior door will need to stay open approximately 2-3 inches until job is completed.  We like pets, however we have had dogs and cats "escape" in the past from the door being opened 2-3 inches.  We suggest putting animals in mud rooms, basements or outside during the cleaning process.  The damp carpeting or upholstery will NOT harm your animals.  It is suggested that if you do have your animals walk on the carpet that you wipe their paws if they came from outside (to prevent mud / dirt transfer from paws to damp carpet).  If you have exotic birds they may need to be removed from the house completely.  Exotic birds are really sensitive to even the slightest bit of chemical.  We have cleaned many houses with birds in the past and never have had a problem.  This is just a precautionary measure
4.  We need to be able to get our service vans as close to a front or garage door as possible.  Our truck-mounted machines are affixed / bolted to the inside of our vans.  The machinery stays outside.  The only things that come into your home or office are hoses, the cleaning attachment and us.  Please move any vehicles that might be in the way.  If a vehicle is in the garage and might need to be moved while we park in front of it, please move it prior to us starting the job.
5.  If it is in the winter time please have your driveways and sidewalks shoveled / plowed.  We try our hardest not to track snow, slush and salt into your home or office.  You can help us out by clearing your walkways and driveways of snow.  If your home is on a steep hill you may need to reschedule your cleaning to a day when the driveway is free of snow.  Our service vans are 2 wheel drive.
6.  To achieve the most efficient drying times setting your thermostat to 70 degrees (for at least 24 hours after cleaning) is best.  70 degrees either during heating or cooling seasons is the optimum drying temperature.  Heating in the Winter lowers the indoor humidity therefore increasing the ability for the indoor air to hold moisture(if you have a humidifier turn it off for 24 hours after cleaning).  Cooling in the Summer also reduces the humidity (the humidity reduction is more important with "cooling") than the colder air.  If you have a dehumidifier turn that on full speed or "constant run" and empty once or twice a day.  Ceiling fans should be turned on high so that the air flow is aiming/blowing down at the carpet. Forced air furnace fans can be turned to the "ON" position rather than "AUTO" to provide constant air flow even if your Air conditioning or Heat is not running.
7.  If planning a party or event at your home or office, please allow the carpet to dry overnight if possible.

8.  Lastly, after all work has been completed the carpet will still be damp for a few hours.  Be careful that you do not fall when walking from carpeted areas to hard surfaces (tile, hardwood, linoleum, pergo, and concrete) as the bottom of your shoes will be slippery.  We suggest using indoor slippers or shoes (with non marking soles), socks or stocking feet.  Your socks will get damp so if your going out bring an extra pair with you.